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NFRC Staff

Jim Benney, CEOJames C. Benney, CAE
Chief Executive Officer
Headquarter Office
Voice: (301) 589-1776, ext. 202
Midwestern Office
Voice: (785) 862-1890
Fax: (785) 862-0743
Jim Benney has been in the glass and window industry in North America for over twenty-five years. He served eight years as Manager of Technical Services for the Window and Door Manufacturers Association; seven years as Technical Director for the Primary Glass Manufacturers Council; and has worked with the National Fenestration Rating Council since 1999; originally as Director of Education and as its Chief Executive Officer since 2003. He achieved his Certified Association Executive (CAE) credentials in 2007.
Deb Callahan, COO

Deborah Callahan, CAE

Chief Operating Officer
Voice: (301) 589-1776, ext. 207
Deborah Callahan is the NFRC Chief Operating Officer (COO), formerly she was the Deputy Executive Director. She has been with NFRC since 2005, and has 25 years of experience in association management. Deb holds a BA and MA in history, and is a Certified Association Executive (CAE), a Certified Professional Mediator, and a HR Professional – awarded from the professional organizations to which she belongs: American Society of Association Executives, Association of Conflict Resolution, and the Society for Human Resource Management, respectively.
Dennis Anderson, LAP Manager

Dennis Anderson

Laboratory Accreditation Program Manager
Direct: (240) 821-9514
Dennis Anderson is the Laboratory Accreditation Program (LAP) Manager at the NFRC. He served a tour of duty with the U.S. Army before going to college to earn a BS Engineering Degree from St. Cloud State University (Minnesota). Dennis got his start in the fenestration industry in 1992 as a laboratory technician with Twin City Testing and obtained NFRC accreditation for them to conduct thermal testing and simulations. Eight years later, he joined Architectural Testing, Inc. as laboratory manager that furthered his experience in the industry. The experience gained in testing has been invaluable with the responsibilities as NFRC's LAP manager. Contact Dennis if you have any questions about NFRC laboratories, certified simulators, or NFRC technical subcommittees.
Robin Clayton, Directorof Accounting
Robin Y. Clayton
Director of Finance and Administration
Direct: (240) 821-9503

Robin Clayton serves as the Director of Finance and Administration. Since 2005, Robin has been responsible for the financial stewardship of NFRC. In this role, she is responsible for budgeting, financial reporting and the administrative operations. Prior to joining NFRC, Robin has served as Controller at the American Nurses Association and as Staff Accountant at the Brady Campaign. Robin has 30 years of experience in the accounting field. She graduated with a BS in accounting from Hampton University. Robin may be contacted with questions regarding NFRC's finances.
Jessica Finn, Membership Coordinator

Jessica Finn

Membership Manager
Direct (240) 821-9512
Jessica Finn received her undergraduate degree in Human Relations from High Point University and her Master’s Degree in International Non-governmental Organizations from Webster University in London. Jessica was a United States Peace Corps volunteer for two years in St. Lucia where she specialized in community and youth development. She has been with NFRC since 2011, which was her introduction to the fenestration industry. Contact Jessica if you have any questions about becoming an NFRC member.
Cheryl Gendron, Meetings Manager

Cheryl Gendron

Meetings Manager
Direct: (240) 821-9501
Cheryl Gendron is a seasoned association professional who has been with the NFRC since 2003 planning the association’s varied events and doing industry and consumer outreach. She is committed to helping NFRC deliver the highest level of stakeholder services to all audiences, internal and external. Cheryl is a member and volunteers with PMPI, and is a moderator on the Meetings Community "MeCo" e-mail listserv. She holds a BA in Psychology and Marketing from Flagler College, and her CMP (Certified Meeting Professional) designation. She is passionate about exceeding expectations. Contact Cheryl if you need more information on any of NFRC's Meetings.
Scott Hanlon, Program Director

Scott Hanlon

Program Director
Direct: (240) 821-9519
Scott Hanlon is the Program Director for NFRC. Though he has been with NFRC since 2006, Scott has worked in the fenestration industry since 1995. With an Associate’s Degree in drafting and design, Scott began his professional life as a graphic designer, before using those same skills to become a certified simulator at NCTL, and then moving to NFRC to become the LAP Manager. As NFRC grew, so did Scott’s role, as he now manages all technical and ratings programs for NFRC as the Programs Director. He also holds a BS in Business Management from the University of Phoenix. Contact Scott if you have any questions about any of NFRC’s Programs.
Tom Herron, Sr. Manager, Communications and Marketing

Tom Herron

Senior Manager, Communications and Marketing
Direct: (240) 821-9505
Tom Herron has been connecting people with NFRC’s mission since 2007. He has worked in marketing and communications since 1985 and has held positions as a newspaper reporter, account manager, and marketing manager. Tom serves on the U.S. Green Building Council’s (USGBC) Educational Outreach Committee in Southern Nevada, providing regular contributions to its monthly newsletter. Tom also serves on the Board of Directors for the Sustainable Buildings Industry Council. Tom is the recipient of 1994 Excellence in Journalism award for the Maryland Chapter of the Society of Professional Journalists and is a member of the Phi Kappa Phi and Lambda Pi Eta honor societies. He is also a LEED Green Associate and holds an MBA from the University of Maryland University College.

Contact Tom for information on NFRC's Marketing efforts, to request permission to reprint, for permission to reuse an NFRC image or label, and as the primary contact for NFRC Communications.

Airienne Jeffery, PCP Coordinator
Airienne Jeffery
PCP Coordinator
Direct: (240) 821-9518

Airienne Jeffery, the NFRC PCP Coordinator, joined staff in 2013. Though new to this industry, Airienne has many years of experience coordinating programs for the insurance industry, including litigation claims and claims filed against the State of Maryland. She earned her BBA in marketing from Howard University. Contact Airienne with any questions regarding the PCP Program or billing.
Airienne Jeffery, PCP Coordinator
Ellen Hoch
Technical Support Manager
Direct: (240) 821-9504

Ellen Hoch is the Technical Support Manager at NFRC. She has a Bachelor’s degree from Rochester Institute of Technology in Rochester, NY. Prior to being hired at NFRC in 2014, Ellen worked in the Publications division of the American Chemical Society as a Software Development Project Manager. Ellen works in the Greenbelt office of NFRC. Contact Ellen if you have questions about CMAST or IT projects at NFRC.
Ray McGowan, Senior Manager

Ray McGowan

Senior Manager, Programs
Direct: (240) 821-9510

Ray began working at the NFRC in January of 2004. Ray’s current duties include operating the commercial fenestration energy rating program at NFRC named the Component Modeling Approach (CMA). His primary responsibility is the overall management and development of the CMA Program and its associated software applications. Ray works with many fenestration trade organizations such as American National Standards Institute (ANSI), the National Institute of Building Science (NIBS), American Society for Testing and Materials (ASTM), and the American Society of Heating, Refrigerating and Air Conditioning Engineers (ASHRAE). Ray is a board member of both the NIBS Building Enclosure Technology and Environment Council (BETEC) and the NIBS-Building Smart Alliance (BIM). He also participates with the High Performance Buildings Congressional Caucus Coalition (HPBCCC), the ANSI Energy Efficiency Standardization Coordination Collaborative (EESCC), and the Alliance to Save Energy’s Responsible Energy Codes Alliance (RECA).


He has a BS in Mechanical Engineering (1985) and an MBA in Finance (1994), and is a member of ASHRAE, ASTM, and ASME. Contact Ray if you have questions about NFRC research, the NFRC Component Modeling Approach (CMA) program or CMAST (the CMA software tool).

Robin Merrifield, Communications Manager

Robin Merrifield

Communications Manager
Direct: (240) 821-9513

Robin Merrifield is the Communications Manager for NFRC. She joined NFRC in 2009 to assist in managing the NFRC technical and program documents and has taken on more duties as part of the Communications team at NFRC. Prior to joining NFRC, Robin worked for a healthcare research non-profit organization for 19 years, starting as membership coordinator and ending as Director of Education, with stops in every department on the non-profit along the way. Robin is a member of the American Society of Association Executives (ASAE). Contact Robin if you have questions about consumer education, NFRC documents, the NFRC Retailer Assistance Program, or if you have ideas for consumer outreach.

Una Moneypenny, Web and IT Projects Manager

Una Moneypenny

Director of Technology Solutions Management
Direct: (240) 821-9509
Una Moneypenny has worked in the information technology field for over fifteen years as a communication specialist, Web developer and project manager. Prior to arriving at NFRC, Una spent eighteen years at Cornell University working in the fields of Publishing, Editing, Resource and Environmental Economics, Commodity Promotion Research and Computer Science. Una has been with NFRC since 2010. Contact Una with questions regarding NFRC Web environments, IT projects, software development and technology solutions.
Jen Padgett, CMA Program Technical Coordinator

Jen Padgett

CMA Program Coordinator
Direct: (240) 821-9515
Jen Padgett has been with NFRC since 2009, coming to us from Philips Products, a residential window company based in Elkhart, IN with plants across the country. While at Philips, she worked exclusively with NFRC and Air Water Structural to assist with rating their products. Currently, Jen assists with the Component Modeling Approach program for NFRC, Contact Jen if you have any questions regarding the the NFRC CMA program.
Michelle Scism, IVP Coordinator
Michelle Scism
IVP Coordinator
Direct: (240) 821-9511


Michelle is the Independent Verification Program Coordinator for NFRC. Though she is new to the fenestration industry, her BS in Ecology and Environmental Biology from Appalachian State University and her LEED AP credential, gives her a background in building energy considerations that translates well in her current position. Prior to NFRC, Michelle put her project coordination and logistics skills to use at a fair trade chocolate company and at a civil engineering consulting firm. Contact Michelle if you have any questions regarding the NFRC IVP.
Sherri Wendt, CAP Manager
Sherri Wendt
CAP Manager
Direct: (240) 821-9516

Sherri Wendt, NFRC Certification Program Manager, has been with NFRC since 2008. With a background in architectural drafting, Sherri was an NFRC Certified Simulator at Architectural Testing, Inc., prior to joining NFRC staff. Contact Sherri with any questions regarding NFRC Certification Agency Program (CAP) or the Certified Products Directory (CPD).


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